We strive to ensure that our guests have a voice and an active role in shaping our services, and partner to create a space and an atmosphere that they look forward to visiting. Generational changes in the workforce call for an increased connection between guests and those who provide services. Younger generations fully expect transparency, and they very much want to be your partner, rather than simply a patron. Our Voice of the Customer (VOC) platform provides guests with a voice and a platform to ensure that they are heard.
- A simple, effective way to measure guest satisfaction live and in the moment.
- Guests can quickly rate the food, service, cleanliness, new offerings, and more, depending on the site’s specific priority.
- Easily programmable and movable, providing and gathering specific feedback is easy for the guest and for our team.
- The voice of the customer in the moment
In order to achieve our vision we must first uncover what our guests desire.
What do they purchase and what drives their purchasing behaviors on campus?
We must consider everything from the guest perspective first and foremost.
Then, and only then, can we make data-driven,
programmatic decisions to ensure that people love eating and meeting here.